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► Get advice

Welcome to the Student Advice Centre

The Student Advice Centre can give you free, independent and confidential information, advice and support on a range of academic and non-academic issues.

We have professional advisers and elected student representatives and the service is completely confidential, independent from the University and no issue is too big or too small for us to deal with.

Please click on a link below to find the information you need....

contact us drop-in times online advice
our publications
about us
useful contacts

Newsflash!  For up to date information on reclaiming bank charges click here.

February 2010: Beware of bogus emails

Some students have been receiving emails that claim to come from Student Finance England and ask you to click on a link and provide your account and/or security details.  These emails are bogus.

If you receive a suspicious email DON'T FOLLOW THE LINKS (always log onto the site yourself rather than clicking on links in emails) and DON'T DISCLOSE YOUR DETAILS.

Report any suspicious emails to security@slc.co.uk and change your student finance account login details (go to www.direct.gov.uk/studentfinance) if you are worried that someone may already have them.

 

Student Finance England Update: January 2010

Whilst the majority of applications submitted to Student Finance England (the organisation that deals with most funding applications from full-time home undergraduates) have now been assessed, we are aware that there are still a number of Sussex students whose assessments are outstanding.

 To check on the progress of your application:

  • Telephone Student Finance England on 0845 300 50 90 (8am-8pm Mon-Fri & 9am-5.30pm Sat/Sun)
  • Login to Student Finance Online Services at www.directgov.uk/studentsupport

 To make a complaint against Student Finance England:

  • Write to the Customer Assistance Team, Student Loans Company Limited, 100 Bothwell Street, Glasgow, G2 7JD
  • Email customer_complaints@slc.co.uk

 If you are experiencing problems in the assessment or payment of your student funding, please speak to one of our advisers:

  • Telephone 01273 877038
  • Email advice@ussu.sussex.ac.uk
  • Drop-in 11am-2pm Mon / Weds/ Fri (term-time only)

 The University has stated that it will continue to adopt a sympathetic approach to students who remain affected.  Consideration will be given to extending provisional registration and delaying rent payments and students may be able to take out a Bridging Loan or a VC Loan.

 To speak to Student Accounts about your registration status or any payments you are unable to make:

  • Telephone 0800 019 49 79
  • Email studentaccounts@sussex.ac.uk

 To apply for a Bridging Loan or VC Loan:

  • Telephone 01273 873819 or 877307
  • Email scholarships@sussex.ac.uk

  

 Newsflash January 2010!

Interested in volunteering with us in the Student Advice Centre? Click here for more details.


We hope you find the information you are looking for on our website.
If you notice anything that dosn't work, please do
let us know.

 


Please be aware that we are only able to advise current or prospective students
of the University of Sussex.

These webpages are checked for accuracy each term. However, USSU cannot be held responsible for any legislative changes since the last review. If you have any comments or queries about the content please email advice@ussu.sussex.ac.uk

July 2008

 

 

 
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